Media watchdog’s finding on Sunrise’s Indigenous adoption segment is justified


File 20180906 190665 164t3v1.jpg?ixlib=rb 1.1
Protestors rally outside Channel 7 studios in Sydney following the controversial segment on Aboriginal adoption.
AAP/Crowdspark

Alana Schetzer, University of Melbourne

In March this year, Sunrise aired a panel discussion about the removal of Indigenous children from dangerous or abusive family situations.

It wrongly claimed that Indigenous children could not be fostered by non-Indigenous families and one panellist, commentator Prue MacSween, suggested that the Stolen Generation might need to be repeated in order to save children from physical and sexual abuse.

The reaction was swift and fierce: the segment was condemned as racist and insensitive, with many questioning why the panel featured no experts or Indigenous people. There were protests at the show’s Sydney studio, and multiple complaints were made to the Australian Communications and Media Authority.

This week, ACMA announced that the Channel Seven breakfast show did indeed breach the Commercial Television Industry Code of Practice in airing false claims that Indigenous children could not be placed with white families.

It was also found that the segment provoked “serious contempt on the basis of race in breach of the Code as it contained strong negative generalisations about Indigenous people as a group”.




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Seven has defended their actions, labelling the ACMA’s decision as “censorship” and “a direct assault on the workings of an independent media”. They are also considering seeking a judicial review of the decision.

However, it is not correct to assess ACMA’s decision, nor its role, as censorship. Rather, the ACMA monitors and enforces basic journalistic principles governing ethics and responsibility.

The decision is more symbolic than material – Channel Seven will not be forced to pull the segment from online; indeed, it is widely available. ACMA also has no power to order any compensation to be paid to a wronged party or fine the broadcaster; nor can it force Channel Seven to apologise or correct its error.

This dispute is but one of many examples that raises questions over the power of the media and what happens when media make a mistake, deliberately bend the truth or publish information that may cause harm to people, especially from marginalised groups.

In his research on the media portrayal of Indigenous people and issues, and the difference between sensitivity versus censorship, Michael Meadowsargues the media are resistant to admitting there is a problem with racist or insensitive coverage. He writes:

Aboriginal Australians have had to be content with a portrayal which is mostly stereotypical, sensational, emotional or exotic, with an ignorance of the historical and political context in which these images are situated.

While “censorship” is a label that is often used by the media in response to criticism, actual censorship in Australia by government or media watchdogs is thankfully rare to nonexistent. Other issue such as defamation law are greater sources of censorship.

In a 2018 report released by Reporters Without Borders, a worldwide organisation that advocates for a free press, Australia ranked 19th out of 180 countries on press freedom. This was a fall from ninth in 2017 due to of media restrictions on reporting on asylum seekers and refugees in offshore detention centres, not the role of ACMA. In fact, ACMA and the Australian Press Council were not even mentioned.

Australian journalists are expected, although not obliged, to abide by the Media, Entertainment and Arts Alliance’s Code of Ethics. This states that journalists should “report and interpret honestly, striving for accuracy, fairness and disclosure of all essential facts” and to “do your utmost to achieve fair correction of errors”.

ACMA’s finding on the Sunrise segment that featured sweeping claims such as “children left in Indigenous families would be abused and neglected”, is simply holding those responsible to the minimum standards expected, not just within the industry, but from the public, too.

In the era of “fake news”, it is not surprising that the public’s trust in journalists is low; a 2018 surveyfound only 20% of Australians deemed newspaper journalists as being “very” honest and ethical, with television reporters fairing even worse, at 17%.




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The ACMA was created in 2005 following the public outcry over the infamous “cash for comment” scandals in 1999 and 2004. At the time, the then-Australian Broadcasting Authority was criticised for being “too soft” and ineffective in response, the ABA was abolished and replaced by the ACMA.

It’s incorrect to label the ACMA’s role as playing “censor” when they do no such thing. In fact, there is criticism that ACMA, like its predecessor, is a “toothless tiger” that lacks any power to actually hold the media to account.

No media can operate without a basic framework that places public interest, a commitment to accuracy and responsibility to the public.

In a statement released on September 4, ACMA chairwoman Nerida O’Loughlin highlighted this important distinction:

Broadcasters can, of course, discuss matters of public interest, including extremely sensitive topics such as child abuse in Indigenous communities. However, such matters should be discussed with care, with editorial framing to ensure compliance with the Code.

With “clickbait” and inflammatory opinion increasingly finding a home in the media, it’s more important than ever that the media respect and abide by their responsibilities to fairness and the truth. And when they cannot or do not do this, regulatory bodies such as the ACMA are essential.The Conversation

Alana Schetzer, Sessional Tutor and Journalist, University of Melbourne

This article is republished from The Conversation under a Creative Commons license. Read the original article.

MEDICAL SYSTEM IN GAZA STRIP NEARING ITS COLLAPSE


The latest reports coming out of the Gaza Strip indicate that medical personnel are having difficulty reaching the wounded and that the collapse of the medical system is imminent. Church officials are calling for a cease fire to treat the wounded, reports Catholic News Agency.

According to Caritas Internationalis, a network of 162 aid agencies which helps provide primary medical services in Gaza, its efforts to help the wounded are being severely hampered by the war.

Caritas’ president, Cardinal Oscar Rodriguez Maradiaga, has issued a call for an immediate cease fire, saying, “Caritas and our Catholic Church partners in the Holy Land call for an immediate ceasefire to enable the sick and wounded to be treated. Innocent people are suffering because aid agencies cannot reach them due to the Israeli military action.

“Caritas calls for action from the USA, the EU, and the international community on pressing for an immediate ceasefire to create the necessary environment in Gaza for aid agencies to be able to care for the wounded. War cannot be justified by either Israel or Hamas. Arguments over proportionality are morally repugnant when we are talking about the lives of innocent children.”

The latest figures show 87 Palestinian children have been killed in the Israeli attacks.

Caritas’ Jerusalem Secretary-General Claudette Habesch offered more details about developments on the ground. “Our staff in Gaza are witnessing a collapse of medical services. People are dying in their homes because they can’t get treatment. There are 2,053 hospitals bed sin Gaza and 2,500 people wounded by the Israeli bombardment. Doctors say they lack bandages and antiseptic.”

The Israeli offensive against Gaza began after the Palestinian region’s ruling Hamas party made continuous rocket attacks on southern Israel, citing Israeli raids and blockades.

Israeli tanks, planes, and ground forces continued their attacks Sunday night. According to Reuters, at least 541 people have died in the 10-day offensive.

Israel had occupied the Palestinian enclave in Gaza from 1967 to 2005.

Report from the Christian Telegraph

EGYPT: THOUSANDS PROTEST, VANDALIZE CHURCH


At least five hurt as rioters stone, burn structure after inauguration of extension.

ISTANBUL, November 26 (Compass Direct News) – Thousands of Muslim protestors on Sunday (Nov. 23) attacked a Coptic church in a suburb of Cairo, Egypt, burning part of it, a nearby shop and two cars and leaving five people injured.

Objecting to a newly constructed extension to the Coptic church of St. Mary and Anba Abraam in Ain Shams, the huge crowd of angry protestors gathered outside the church at around 5 p.m. following a consecration service for the addition earlier that day.

Chanting, “We will demolish the church,” “Islam is the solution” and “No God but Allah,” according to Helmy Guirguis, president of the U.K. Coptic Association, rioters pelted the church with stones and burned part of the structure; priests and worshipers were trapped inside, and five people were injured.

“It was a terrifying moment,” said lawyer Nabil Gobrayel, who was inside the church at the time. “They were shouting ‘holy slogans’ like, ‘We will bring the church down,’, ‘The priest is dead’ and ‘The army of Muhammad is coming.’”

Police slow to arrive were not prepared for the scale of the protest. Angry Muslims swarmed to the area from a two-kilometer radius, and although estimates varied, some suggested as many as 8,000 people gathered.

Rioters’ stones broke the structure’s windows, and a nearby shop and two cars belonging to Christians were set on fire.

Reinforcements for the overwhelmed security forces did not arrive until two hours later and were then engaged in clashes with the mob until the early hours of Monday (Nov. 24) morning.

Armored vehicles brought in riot police, who used tear gas to disperse the crowd while fire services aided their efforts with water cannons.

A United Copts of Great Britain statement suggested that police were slow to arrest perpetrators in the early stages of the demonstration but did eventually detain 41 people around midnight.

Of the 38 Muslims arrested, 30 were quickly released “under the pretext of being minors,” according to the United Copts statement. Three arrested Christians, however, remained in prison without charges.

United Copts also reported that Wael Tahoon, a police officer, was said to be involved in instigating the attacks.

A source told Compass that Pope Shenouda, head of The Holy Synod of the Coptic Orthodox Patriarchate of Alexandria, ordered that prayers at the church site be stopped.

According to Gobrayel, the church will be closed for two months while officials consider its future.

 

Opposition from Outset

The newly constructed extension stands on the site of an old factory that was demolished 18 months ago, when the land was purchased using funds raised by donations from the congregation.

When building began, church members were surprised to find that construction of a mosque also started just across the street.

During construction of the church addition, Muslim radicals insulted and harassed workers, issuing death threats and urinating on the structure’s walls.

At 10 a.m. on Sunday (Nov. 23), the morning of the consecration service, the adjacent mosque began broadcasting verses from the Quran at high volume.

According to witnesses, the imam of the mosque justified the unusual broadcasts by saying that they were in celebration of the Muslim festival of Eid. Christians said this would be highly irregular, however, with area parishioners maintaining it was done to provoke them.

 

Government Role

Church leaders had obtained the necessary permits for building the extension, Coptic leaders said, but protestors said the addition was not licensed for prayer and worship.

Christians have found obtaining church building permits from Egyptian authorities rife with obstacles, with many applications never granted.

“The National Assembly cannot make a decision for 15 years about building projects for churches,” said lawyer Naguib Gobrail. “Every time they say, ‘This session we can discuss this project,’ but the session ends and we see nothing. Everything is only a promise.”

In a recent editorial, Youssef Sidhom, editor-in-chief of Egyptian weekly Watani, addressed the inequality of regulations that govern the building of places of worship.

“It now appears obvious that the government has no intention whatsoever of placing the long-awaited bill for a unified law for building places of worship on its agenda,” he wrote. “For four consecutive rounds [of Parliament], the bill has remained shelved despite the need for it to ward off so called sectarian problems that erupt every so often.”

 

Wedding Violence

Advocacy group Voice of the Copts issued a report on Monday (Nov. 24) that, a day before the attack on St. Mary and Anba Abraam, Muslim radicals ambushed a wedding party at a church just 10 minutes away.

A man and woman interrupted the ceremony shouting obscene remarks, according to Voice of the Copts, and when angered wedding guests ushered them outside, the Copts were set upon by a gang of people waiting in a shop across the road. Two were severely injured.

While Christians account for varying estimates of 10 to 15 percent of Egypt’s population and date back to the first century of the faith, churches are still seen as foreign bodies and, in the words of the Ain Shams rioters, an “infidel’s worship house in an Islamic Land.”  

Report from Compass Direct News

INDIA: EVIDENCE CONCOCTED AGAINST CHRISTIANS IN MURDER OF HINDU LEADER


Orissa police confirm Maoists killed Saraswati; thousands flee amid continued violence.

NEW DELHI, October 10 (Compass Direct News) – After police in the eastern state of Orissa confirmed this week that Maoists killed Hindu nationalist leader Swami Laxmanananda Saraswati, a Hindu extremist group circulated allegedly forged documents in an attempt to implicate a local church in the Aug. 23 murder.

The Hindu Jagaran Samukhya (Society for Revival of Hinduism or HJS) circulated documents saying the plan to kill Saraswati in Kandhamal district was made at a meeting at Bethikala Church on May 25 attended by 17 people following a briefing and command from religious leaders, the Press Trust of India news agency reported yesterday.

Local Christian leaders responded by saying they will file defamation charges.

“We will file both civil and criminal defamation cases against the person who made such allegations,” Father Joseph Kalathil from the Catholic Archbishop House in Bhubaneswar and the Rev. Fr. Prafulla Ku Sabhapati, president of the Bethikala Parish Council of Kandhamal, said in a statement. “Not only our signatures were forged, the contents of the documents were also fabricated.”

On Oct. 6 Orissa state police confirmed that Maoists killed Saraswati, a day after the chief of the Orissa unit of the banned Communist Party of India-Maoist, Sabyasachi Panda, told NDTV 24X7 news that his organization was behind the murder.

The Maoists killed Saraswati because he was a key leader of the Vishwa Hindu Parishad (World Hindu Council or VHP), Panda told the channel. The VHP, he said, used non-tribal traders’ money to build VHP’s youth wing, Bajrang Dal, and ran a campaign against Christians, falsely accusing them of forced conversions and killing cows, considered holy by Hindus.

“This forced us to attack him,” Panda said. “We left two letters claiming responsibility for the murders. But the [Chief Minister Naveen] Patnaik government suppressed those letters. It is a BJP [Hindu nationalist Bharatiya Janata Party] government; they will support the VHP. The state government made it look like Christian groups were responsible for the attack. The Christian community in Orissa does not have any Maoist organization supporting them here.”

There were also reports, however, of the Orissa police having arrested three tribal Christians in connection with Saraswati’s murder. The Indian Express reported that the three had confessed their involvement.

A representative of the Christian Legal Association told Compass that according to sources, the police had tortured the three Christians to pressure them to confess a crime they did not commit.

After the assassination of Saraswati, Hindu extremist groups blamed local Christians and began attacks on them, their houses and their churches. The worst violence against Christians in modern India erupted in spite of the Orissa police and media stating on the day of the murder that suspected Maoists killed Saraswati.

According to the All India Christian Council, more than 60 people have been killed, more than 18,000 injured and around 4,500 houses and churches destroyed in the “retributive” violence. Two Christian women, including a nun, were also gang-raped. The violence, which later spread to at least 14 districts of Orissa, has left more than 50,000 people homeless.

 

Attacks Continue

Orissa’s Kandhamal district remained tense even 48 days after the violence began.

Yesterday about 15 houses were burned down by a mob in the Lansaripalli village in Kantamal Block of neighboring Boudh district, The Hindu reported. The attackers came from the Gochhapada area of Kandhamal district.

“Thursday’s was the third incident in Boudh district,” added the daily. “More than 100 houses were burnt down in two separate attacks in the past few days.”

On Wednesday (Oct. 8), a mob burned and looted at least 25 houses belonging to Christians in the Balligada village under Daringbadi police station in Kandhamal’s Nuagam Block, Father Ajay Singh of the Catholic Archdiocese of Bhubaneswar told Compass.

On Tuesday (Oct. 7), over five houses were torched in Jalespanga area under Phiringia police jurisdiction in Kandhamal. Another house was burned in the Sujeli village of G. Udayagiri Block the same day.

The Hindu also said the more than 16,000 Christians living in various relief camps were not returning to their villages, fearing attacks on them if they refused to convert to Hinduism.

Fr. Singh from the Bhubaneswar Archdiocese told Compass that over 12,000 Christians from various relief camps had moved out of Kandhamal to other districts and states, as they feared more attacks.

 

Supporting Violence

The president of the VHP, Ashok Singhal, told Zee News channel on Sunday (Oct. 5), “What Hindu organizations including the VHP, the Bajrang Dal and the RSS [Rashtriya Swayamsevak Sangh, India’s chief Hindu nationalist group] are doing in Orissa is all legal and is the reaction of the murder of VHP leader Saraswati, who was like Jesus Christ to us.”

In an interview with The Week magazine (Oct. 5), Singhal said that Hindu youth are “ready to die and, if necessary, to kill. [Their] patience is ebbing.”

Singhal added that a “Hindu uprising” had begun, “and the political parties will have to rethink and reinvent themselves, for their own existence. If there is no arrangement for Hindus’ security, they’ll do it on their own. The Hindus will not die. If that self-defence is militancy, so be it … the Hindu never went around the world for suzerainty or to convert … now they are here, undermining us. That causes anger. In fact many want to fight back this harvesting of Hindus.”

In addition, a leader of the Bajrang Dal in the southern state of Karnataka admitted to supporting recent attacks on churches while speaking to The Week magazine. “We supported those who attacked the churches, as it is a justified fight,” Bajrang Dal convenor Mahendra Kumar said.

The violence in Orissa spread to several other states, including Karnataka, where around 20 churches were destroyed and 20 Christians were attacked in the recent weeks.

As many political parties and rights groups have demanded a ban on the Bajrang Dal for attacking Christians and churches in Orissa and other states, the federal government ruled by the United Progressive Alliance has mandated the National Integration Council to give its recommendations, reported the Times of India today.

The Bajrang Dal, however, warned that any such move would have “grave consequences” for the government politically, saying there was “no legal ground” for such an action.

There are 897,861 Christians in Orissa, which has a population of 36.8 million.  

Report from Compass Direct News

FAITH AND ASSURANCE: Bishop J. C. Ryle


READER,

If you are a thoughtless, careless man about your soul, you will take no interest in the subject of this tract. Faith and assurance are mere names and words to you: they are neither land, nor money, nor horses, nor dress, nor meat, nor drink: like Gallio, you care not for them. Alas, poor soul! I mourn over you. The day will come when you will think differently.

Reader, if you really desire to go to heaven, and to go there in the Bible way you will find the subject of this tract of the deepest importance. Believe me, your own comfort in religion, and your peace of conscience, depend exceedingly on understanding the matter about which I am going to speak. I say then, that faith in Christ, and a full assurance of being saved by Christ, are two distinct things.


A man may have saving faith in Christ, and yet never enjoy an assured hope, like the Apostle Paul. To believe, and have a glimmering hope of acceptance, is one thing; to have joy and peace in our believing, and abound in hope, is quite another. All God’s children have faith: not all have assurance. I think this ought never to be forgotten.


I know some great and good men have held a different opinion: I believe that many excellent ministers do not allow the distinction I have stated; but I desire to call no man master. I dread as much as anyone the idea of healing the wounds of conscience slightly; but I should think any other view than that I have given a most uncomfortable gospel to preach, and one very likely to keep souls back a long time from the gate of life.


I would not desire to make one contrite heart sad that God has not made sad, or to discourage one fainting child of God, or to give a soul the impression that you have no part or lot in Christ, except you feel assurance. I do not shrink from saying, that by grace a man may have sufficient faith to flee to Christ, really to lay hold on Him, really to trust in Him, really to be a child of God, really to be saved; and yet to his last day be never free from much anxiety, doubt, and fear.


“A letter,” says an old writer, “may be written which is not sealed; so grace may be written in the heart, yet the Spirit may not set the seal of assurance to it.”


A child may be born heir to a great fortune, and yet never be aware of his riches, live childish, die childish, and never know the greatness of his possessions.


And so also a man may be a babe in Christ’s family; think as a babe, speak as a babe, and, though saved, never enjoy a lively hope, or know the full privileges of his inheritance.


Faith in the Lord Jesus Christ a man must have, beyond all question, if he is to be saved. I know no other way of access to the Father: I see no intimation of mercy excepting through Christ. A man must feel his sins and lost estate, must come to Jesus for pardon and salvation, must rest his hope on Him and on Him alone. But if he only have faith to do this, however weak and feeble that faith may be, I will engage, from Scripture warrants, he shall not miss heaven. Never, never let us curtail the freeness of the glorious gospel, or clip its fair proportions. Never let us make the gate more strait, and the way more narrow, than pride or love of sin have made it already. The Lord Jesus is very pitiful and of tender mercy. He does not regard the quantity of faith, but the quality He does not measure its degree, but its truth. He will not break any bruised reed, nor quench any smoking flax. He will never let it be said that any perished at the foot of the cross. “Him that cometh unto Me,” He says, “I will in no wise cast out” (John vi. 37). 1


Yes, reader! though a man’s faith be no bigger than a grain of mustard seed, if it only brings him to Christ, and enables him to touch the hem of His garment, he shall be saved: saved as surely as the oldest saint in paradise; saved as completely and eternally as Peter, or John, or Paul. There are degrees in our sanctification: in our justification there are none. What is written is written, and shall never fail: “Whosoever believeth on Him,” not whosoever has a strong and mighty faith, “Whosoever believeth on Him shall not be ashamed” (Rom. x. 11).


But all this time, I would have you take notice, the poor soul may have no full assurance of his pardon and acceptance with God. He may be troubled with fear upon fear, and doubt upon doubt. He may have many a question and many an anxiety, many a struggle, and many a misgiving, clouds and darkness, storm and tempest to the very end.


I will engage, I repeat, that bare simple faith in Christ shall save a man, though he may never attain to assurance; but I will not engage it shall bring him to heaven, with strong and abounding consolations. I will engage it shall land him safe in harbour, but I will not engage he shall enter that harbour under full sail, confident and rejoicing. I shall not be surprised if he reaches his desired haven weather-beaten and tempest-tossed, scarcely realising his own safety till he opens his eyes in glory.


Reader, I believe it is of great importance to keep in view this distinction between faith and assurance. It explains things which an inquirer in religion some times finds it hard to understand.


Faith, let us remember, is the root, and assurance is the flower. Doubtless you can never have the flower without the root; but it is no less certain you may have the root and not the flower.


Faith is that poor trembling woman who came behind Jesus in the press and touched the hem of His garment (Mark v. 25). Assurance is Stephen standing calmly in the midst of his murderers, and saying, “I see the heavens opened, and the Son of man standing on the right hand of God” (Acts vii. 56). Faith is the penitent thief crying, “Lord, remember me” (Luke xxiii. 42). Assurance is Job sitting in the dust, covered with sores, and saying, “I know that my Redeemer liveth” (Job xix. 25). “Though He slay me, yet will I trust in Him” (Job xiii. 13).


Faith is Peter’s drowning cry as he began to sink: “Lord, save me!” (Matt. xiv. 30). Assurance is the same Peter declaring before the Council, in after times, “This is the stone which was set at nought of you builders, which is become the head of the corner. Neither is there salvation in any other: for there is none other name under heaven given among men, whereby we must be saved” (Acts iv. 11,12).


Faith is the anxious, trembling voice: “Lord, I believe; help my unbelief” (Mark ix. 24). Assurance is the confident challenge: “Who shall lay anything to the charge of God’s elect? Who is he that condemneth?” (Rom. viii. 33, 34).


Faith is Saul praying in the house of Judas at Damascus, sorrowful, blind, and alone (Acts ix. 11). Assurance is Paul, the aged prisoner, looking calmly into the grave, and saying, “I know Whom I have believed,” “There is laid up for me a crown” (2 Tim. i. 12; iv. 8).

Faith is life. How great the blessing! Who can tell the gulf between life and death? And yet life may be weak, sickly, unhealthy, painful, trying, anxious, worn, burdensome, joyless, and smileless to the very end.

Assurance is more than life. It is health, strength, power, vigour, activity, energy, manliness, and beauty.

Reader, it is not a question of saved or not saved that lies before us, but of privilege or no privilege, it is not a question of peace or no peace, but of great peace or little peace, it is not a question between the wanderers of this world and the school of Christ, it is one that belongs only to the school, it is between the first form and the last.

He that has faith does well. Happy should I be if I thought all readers of this tract had it. Blessed, thrice blessed are they that believe: they are safe; they are washed; they are justified. They are beyond the power of hell. Satan, with all his malice, shall never pluck them out of Christ’s hands. But he that has assurance does far better, sees more, feels more, knows more, enjoys more, has more days like those spoken of in Deuteronomy, even “the days of heaven upon the earth” (Deut. xi. 21). 2

Reader, whoever you may be, I exhort you never to be satisfied with anything short of a full assurance of your own salvation. With faith, no doubt, you must begin, with simple, child-like faith: “Believe on the Lord Jesus Christ, and thou shalt be saved.” But from faith go on to assurance. Rest not till you can say, “I know Whom I have believed.”

Believe me, believe me, assurance is worth the seeking. You forsake your own mercies when you rest content without it. The things I speak are for your peace. It is good to be sure in earthly things; how much better is it to be sure in heavenly things!

Make it then your daily prayer that you may have an increase of faith. According to your faith will be your peace. Cultivate that blessed root more, and sooner or later, by God’s blessing, you may hope to have the flower. You may not perhaps attain to full assurance at once: it is good sometimes to be kept waiting; we do not value things that we get without trouble. But though it tarry, wait for it. Seek on, and expect to find.

 

FOOTNOTES:

1 “He that believeth on Jesus shall never be confounded. Never was any; neither shall you, if you believe. It was a great word of faith spoken by a dying man, who had been converted in a singular way, betwixt his condemnation and execution: his last words were these, spoken with a mighty shout ‘Never man perished with his face towards Jesus Christ.'”  Traill.

2 “The greatest thing that we can desire, next to the glory of God, is our own salvation; and the sweetest thing we can desire is the assurance of our salvation. In this life we cannot get higher than to be assured of that which in the next life is to be enjoyed. All saints shall enjoy a heaven when they leave this earth: some saints enjoy a heaven while they are here on earth.” Joseph Carlyle. 1658.

DO YOU GET THIS TYPE OF SERVICE AT A PETROL STATION?


With petrol prices in Australia not reflecting the falling oil price, Australians would be justified in questioning the service you actually get at service stations. Are service stations becoming like banks – being so preoccupied with profits that fairness is no longer an option?

How can petrol sell at $1.62 a litre today when oil has now dropped to around $95.00 a barrel US? This is the highest price for petrol that I can remember – even higher than when oil was up towards $150.00 a barrel US! Doesn’t make a lot of sense does it?

In this video which is an advertisement for Total Service Stations it seems that customer service is very important to Total. Has this been your experience in customer service when fuelling your vehicle at a service station?